Real Estate RVM: What Is It? Explained!


Real Estate RVM: What Is It? Explained!

Real estate professionals utilize a method of voicemail message delivery directly to a recipient’s mobile phone without causing the phone to ring. This approach allows for a streamlined communication strategy, bypassing the potential interruption of a phone call while still conveying pertinent information. For example, a property listing update, an open house announcement, or a time-sensitive offer notification can be efficiently shared through this means.

The implementation of this technique offers several advantages in the competitive real estate market. It facilitates efficient outreach to a substantial number of individuals. It ensures messages are received and accessible at the recipient’s convenience. Moreover, it can be more cost-effective than traditional calling campaigns. This method represents an evolution in direct marketing, reflecting the increasing reliance on mobile communication channels.

The following sections will delve into the practical application of this technology, exploring its compliance aspects, optimal strategies for message composition, and its role in integrated marketing plans for enhanced lead generation and client engagement.

1. Direct-to-voicemail delivery

Direct-to-voicemail (DTVM) delivery, often unseen and unheard, is the silent engine powering a facet of modern real estate marketing. This technology is at the heart of a method enabling agents to reach potential clients without the intrusive ring of a phone call. It’s not merely about leaving a message; it’s about strategic communication. DTVM is the mechanism, the how, behind that objective. It is inextricably linked to the fundamental definition and purpose. Consider its implications and components:

  • Bypassing Interruption: The Art of Subtle Contact

    The core principle hinges on delivering a message directly to a recipient’s voicemail inbox, circumventing the customary phone call. In practice, this means a potential buyer checking their voicemail might find an agents carefully crafted message about a new listing, without ever having experienced an incoming call. Its role shifts the dynamic from interruption to offering information at the recipient’s discretion.

  • Technical Infrastructure: The Silent Network

    DTVM depends on a robust telecommunications infrastructure. Specialized platforms and software are required to transmit voicemail messages en masse. The agent or brokerage contracts with a service provider to execute these campaigns, ensuring compliance with regulations and providing the technical means for message delivery. The reliability and scalability of this infrastructure dictate the effectiveness of the outreach.

  • Targeted Messaging: Precision in Communication

    Effective deployment of direct-to-voicemail hinges on message relevance. Broad, generic messages are less likely to yield results compared to targeted campaigns based on demographic, location, or past engagement. For example, a message about waterfront properties would be far more effective when delivered to a list of known luxury home buyers. This highlights the need for careful segmentation and message customization to optimize engagement.

  • Compliance and Regulation: Navigating the Legal Landscape

    Implementing direct-to-voicemail campaigns necessitates strict adherence to telemarketing regulations, including the Telephone Consumer Protection Act (TCPA) and other relevant laws. Failing to comply can result in significant legal penalties and reputational damage. Therefore, understanding and integrating opt-out mechanisms, maintaining accurate contact lists, and securing necessary permissions are crucial components of responsible DTVM deployment.

In essence, direct-to-voicemail delivery is not just a technological tool; it is a strategic channel that, when deployed thoughtfully and ethically, can significantly enhance a real estate professional’s ability to connect with potential clients and drive business growth. It is a carefully orchestrated method, and its impact, though silent in its execution, can be quite profound.

2. Non-intrusive communication

The relentless chime of a phone, the persistent ring demanding immediate attention, it can often be met with exasperation. Consider a busy executive, perpetually juggling meetings and deadlines, or a parent tending to a sick child. The interruption of a sales call, however well-intentioned, can feel like an unwelcome intrusion. The rise of direct-to-voicemail, or, as it’s known in real estate circles, the strategic deployment of messages, arose partly as a response to this pervasive issue of communication overload. It is predicated on respect for the recipient’s time and attention, offering information without demanding immediate engagement. This forms the essence of non-intrusive communication, and within this, a message can be delivered, considered, and responded to at the recipient’s convenience, creating a more respectful and potentially receptive environment. It is this understanding of a potential client’s busy life that shapes the effective utilization of direct-to-voicemail strategies.

Take, for example, a scenario where a real estate agent employs it to inform potential buyers of a newly listed property. Instead of a phone call interrupting a meeting or family time, the agent leaves a concise voicemail outlining the property’s key features and contact information. The prospective buyer can then listen to the message at their leisure, visit the property listing online, and reach out to the agent when they are genuinely interested. This method contrasts sharply with the aggressive sales tactics of the past, where agents bombarded potential clients with unsolicited calls, often resulting in annoyance and rejection. This shift towards non-intrusive communication is not simply a matter of courtesy; it is a strategic advantage, allowing real estate professionals to build rapport and trust with potential clients from the very first interaction. The direct-to-voicemail message becomes a digital “calling card,” delivered discreetly and respectfully, leaving the power of engagement firmly in the hands of the recipient.

The challenge, however, lies in ensuring that these messages are both informative and concise. A rambling, unfocused voicemail will likely be deleted without a second thought. The key is to deliver value quickly, highlighting the most relevant information and providing a clear call to action. Furthermore, ethical considerations are paramount. Respecting privacy, complying with regulations, and providing clear opt-out options are essential to maintaining trust and avoiding legal repercussions. Ultimately, the successful integration of direct-to-voicemail into a real estate marketing strategy depends on understanding the nuanced relationship between effective communication and the preservation of the recipient’s time and peace of mind. It’s about earning attention, not demanding it.

3. Scalable outreach method

The real estate market, a relentless tide of listings, viewings, and negotiations, demands efficiency. One agent, armed with a phone and a Rolodex, could once cultivate relationships, one call at a time. But as the market expanded, as digital tools reshaped communication, that approach became untenable. Here enters the concept of scalable outreach. Its incorporation into modern real estate strategies is intrinsically linked to the adoption of tools like ringless voicemail. The relationship is clear: one provides the method; the other, the means to amplify its impact. Without the ability to reach a significant number of potential clients rapidly and efficiently, the promise of streamlined communication remains unrealized.

Consider a brokerage launching a new development of townhomes. Before ringless voicemail, disseminating information about this project would involve a team of agents making hundreds of individual calls, a time-consuming and resource-intensive process. With ringless voicemail, a targeted message highlighting the key features of the townhomes can be delivered to thousands of potential buyers within hours. The impact is significant. It transforms a localized effort into a broad-reaching campaign, enabling the brokerage to generate leads and build awareness at a scale previously unimaginable. This scalability is not merely about reaching more people; it’s about optimizing resource allocation and maximizing return on investment. It allows smaller brokerages to compete with larger firms, leveling the playing field through strategic technology adoption.

The practical significance of understanding this connection lies in informed decision-making. Real estate professionals must recognize that ringless voicemail, as a scalable outreach method, is not a magic bullet. Its effectiveness hinges on careful planning, targeted messaging, and adherence to ethical and legal guidelines. However, when implemented thoughtfully, it can be a powerful tool for growth, enabling agents and brokerages to navigate the complexities of the modern market with greater efficiency and reach. The challenge lies in balancing the allure of scalability with the importance of personalized communication, ensuring that technology serves as an amplifier, not a replacement, for genuine human connection.

4. Targeted message deployment

In the realm of real estate, where precision often dictates success, the concept of disseminating information broadly, without regard for recipient relevance, is akin to casting a net in the open ocean in hopes of catching a specific fish. This, contrasted against targeted deployment, serves as the foundation for understanding its indispensable role. It is the art of delivering the right message, to the right person, at the right time, transforming direct-to-voicemail from a mere broadcasting tool into a finely tuned instrument for lead generation and client engagement.

  • Data-Driven Segmentation: The Foundation of Relevance

    The cornerstone of targeted message deployment lies in the ability to segment contact lists based on diverse criteria. This extends beyond simple demographics such as age and location. It encompasses purchasing history, property preferences, financial capabilities, and even online behavior. Imagine an agent seeking to promote a luxury condominium near a golf course. Instead of sending a generic message to their entire contact list, they can leverage data analytics to identify individuals with a proven interest in high-end properties, a penchant for golf, and the financial means to afford such a residence. This targeted approach significantly increases the likelihood of engagement and conversion.

  • Crafting the Message: Speaking to Specific Needs

    A targeted approach also requires a carefully crafted message that resonates with the intended audience. This means avoiding generic language and focusing on the specific benefits that appeal to that group. For example, a message directed at first-time homebuyers should highlight the affordability and security of homeownership, while a message aimed at seasoned investors should emphasize the potential for capital appreciation and rental income. This level of personalization transforms the message from a mere advertisement into a valuable piece of information, tailored to the recipient’s unique circumstances.

  • Timing is Everything: Maximizing Impact

    The deployment strategy cannot be disconnected from its context. The timing of message delivery is as crucial as its content. For example, sending a message about a waterfront property during a heatwave, or announcing an open house on a Saturday morning, strategically aligns with the recipients’ likely state of mind and availability. This demonstrates an understanding of the recipient’s lifestyle and priorities, further enhancing the likelihood of engagement. This, in turn, fosters an environment of trust and receptivity.

  • Compliance and Ethics: Maintaining Trust

    While sophisticated segmentation and personalized messaging can dramatically improve the effectiveness of direct-to-voicemail campaigns, ethical considerations and regulatory compliance remain paramount. Ensuring adherence to the Telephone Consumer Protection Act (TCPA) and obtaining explicit consent from recipients are essential for maintaining trust and avoiding legal repercussions. This also includes providing clear opt-out options and respecting individuals’ preferences for communication, demonstrating a commitment to ethical marketing practices.

In essence, it is not simply a matter of sending a message; it is the deliberate act of delivering the right message to the right person at the right time, transforming a mass communication tool into a powerful instrument for building relationships and driving business growth. In the intricate dance of real estate, precision is not merely an advantage; it is the key to unlocking opportunities and forging lasting connections.

5. Enhanced Lead Generation

In the modern real estate landscape, the quest for qualified leads is an ongoing pursuit, a critical determinant of success. The ability to identify, engage, and convert potential clients is the lifeblood of any thriving agency. In this relentless environment, the strategic application of direct-to-voicemail technology has emerged as a powerful tool, a facilitator of enhanced lead generation. It’s not merely about reaching more people; it’s about connecting with the right people, with a message that resonates and compels action.

  • Expanding Reach, Refining Focus

    Traditional marketing methods, such as print advertising and mass email campaigns, often suffer from low engagement rates due to their broad, untargeted nature. Direct-to-voicemail offers a more refined approach, enabling agents to reach a wider audience while simultaneously narrowing their focus. For instance, an agent specializing in luxury properties can use it to target homeowners in affluent neighborhoods, delivering a personalized message about their services and expertise. This combination of expanded reach and refined focus significantly increases the likelihood of generating high-quality leads.

  • Cost-Effective Engagement, Measurable Results

    Compared to traditional methods such as cold calling or direct mail, direct-to-voicemail presents a far more cost-effective means of engaging potential clients. The ability to deliver targeted messages to a large audience at a fraction of the cost of traditional methods makes it an attractive option for agents and brokerages of all sizes. Moreover, direct-to-voicemail platforms often provide detailed analytics, allowing agents to track message delivery rates, listen to message recordings, and even identify the most responsive leads. This data-driven approach enables continuous optimization, ensuring that marketing efforts are aligned with the most promising opportunities.

  • Non-Intrusive Outreach, Respectful Engagement

    The inherent non-intrusive nature of direct-to-voicemail contributes significantly to its effectiveness in generating leads. Unlike disruptive phone calls or unsolicited emails, direct-to-voicemail allows potential clients to listen to the message at their convenience, fostering a more respectful and receptive environment. This approach can be particularly effective in building trust and rapport with potential clients, laying the foundation for a long-term relationship. Moreover, by providing clear opt-out options and adhering to ethical marketing practices, agents can demonstrate their commitment to respecting clients’ privacy and preferences, further enhancing their reputation and credibility.

  • Direct-to-Lead Conduit: Bridging the Gap

    Consider the scenario: A real estate agent uses it to inform a select group of homeowners about recent sales in their neighborhood, highlighting the increasing value of their properties. The message concludes with a clear call to action, inviting homeowners to schedule a free property valuation. A homeowner, intrigued by the information and impressed by the agent’s expertise, calls back to schedule an appointment. This seamless transition from targeted message to qualified lead exemplifies the power of direct-to-voicemail in bridging the gap between marketing outreach and actionable opportunities. It transforms a passive communication channel into a proactive lead-generating engine.

In summary, the strategic integration into a real estate professional’s toolkit can significantly enhance lead generation efforts. By expanding reach, refining focus, and fostering respectful engagement, this technology empowers agents to connect with potential clients in a more effective and efficient manner. When implemented thoughtfully and ethically, it is not merely a marketing tactic; it is a catalyst for growth, driving opportunity and fostering success in a competitive market.

6. Cost-effective marketing

The ledger, a constant companion for any business, holds a simple truth: expenditure must justify return. In real estate, where marketing budgets can balloon rapidly, this principle demands particular scrutiny. Strategies must not only reach potential clients, but do so in a manner that aligns with financial realities. Herein lies the essence of a cost-effective approach, and the reason real estate professionals are increasingly turning to the strategic utilization of ringless voicemail.

Consider the agent, Sarah, tasked with promoting a series of open houses. Traditional methods, such as print advertisements and targeted mailers, while effective to a degree, consumed a significant portion of her budget. The costs of design, printing, and distribution quickly added up, often with uncertain results. A single print ad could easily cost hundreds of dollars, and the impact was difficult to measure precisely. Sarah then turned to ringless voicemail. For a fraction of the cost of her print campaign, she could deliver a personalized message directly to the voicemail inboxes of thousands of potential buyers. The message was concise, informative, and included a clear call to action, inviting recipients to attend the open houses. The results were remarkable. Attendance at the open houses increased dramatically, and Sarah generated a significant number of qualified leads. This success story illustrates the potent connection between ringless voicemail and cost-effective marketing. It provides a measurable return on investment, allowing agents to allocate resources more efficiently and maximize their impact.

The adoption of this technology is not without its caveats. The quality of the contact list, the clarity of the message, and adherence to compliance regulations are all critical factors. However, when implemented thoughtfully and strategically, it offers a compelling alternative to traditional marketing methods, enabling agents to reach a wider audience, generate more leads, and ultimately, drive more business, all while keeping a watchful eye on the ledger. It is a modern solution to a perennial challenge, balancing reach, impact, and affordability in a dynamic marketplace.

7. Streamlined communication

In the intricate dance of real estate transactions, where time is often of the essence and clarity paramount, the concept of streamlined communication emerges as a critical element. It is about more than simply conveying information; it’s about doing so efficiently, effectively, and without unnecessary friction. The emergence of direct-to-voicemail technology, often discussed in real estate circles, directly addresses this need, offering a pathway to simplify and accelerate the flow of information between agents, clients, and other stakeholders. This, the ability to deliver concise messages directly to voicemail inboxes, is its key offering.

  • Bypassing the Gatekeeper: Direct Access to Information

    One of the most significant contributions to simplified communication is its ability to bypass the traditional gatekeeper the phone call itself. Instead of interrupting a client’s day with an unsolicited phone call, a direct-to-voicemail message delivers information discreetly, allowing the recipient to access it at their convenience. Imagine a busy executive, constantly juggling meetings and deadlines. A phone call from a real estate agent, however well-intentioned, could be perceived as an intrusion. However, a concise message awaiting them in their voicemail inbox offers the flexibility to review the information when they have the time and attention to do so. This non-intrusive approach streamlines the communication process, reducing friction and fostering a more receptive environment.

  • Concise Messaging: Delivering Value Without the Fluff

    Simplified communication demands conciseness. The goal is to deliver the most important information in the most efficient manner possible, avoiding unnecessary jargon or digressions. The character limit inherent in leaving voicemails enforces this discipline, forcing agents to distill their message down to its core elements. This is not merely a matter of brevity; it’s about respect for the recipient’s time and attention. A well-crafted message, delivered directly to voicemail, can convey more information in a few seconds than a rambling phone call that extends for several minutes. This efficiency translates into time savings for both the agent and the client, streamlining the overall communication process.

  • Targeted Delivery: Reaching the Right Audience With the Right Message

    Simplified communication is most effective when it is targeted. Sending the right message to the right audience at the right time significantly increases the likelihood of engagement and conversion. Direct-to-voicemail technology enables agents to segment their contact lists based on various criteria, such as property preferences, financial capabilities, and past interactions. This allows for highly targeted messaging, ensuring that each recipient receives information that is relevant to their specific needs and interests. By eliminating the noise and clutter of irrelevant communications, agents can streamline the information flow and increase the likelihood of a positive response.

  • Automated Follow-Up: Ensuring No Lead Goes Untouched

    Many direct-to-voicemail platforms offer automated follow-up capabilities, further streamlining the communication process. These features allow agents to schedule automated messages to be sent to recipients who have not responded to the initial message, ensuring that no lead goes untouched. Automated follow-up can also be used to provide additional information, answer frequently asked questions, or offer personalized assistance. This system not only saves time but also ensures that potential clients receive the information they need to make informed decisions, streamlining the path from initial contact to a completed transaction.

By embracing the principles of bypassing interruption, concise messaging, targeted delivery, and automated follow-up, real estate professionals can leverage the capabilities of direct-to-voicemail to unlock new levels of efficiency and effectiveness. It is a tool that helps refine the information flow, reduce friction, and, ultimately, enhance the client experience.

Frequently Asked Questions

The world of real estate, ever-evolving, presents a constant stream of questions. Among the more recent inquiries centers around a technology offering a new communication strategy. This section addresses common questions about this approach in a candid and forthright manner.

Question 1: Is utilizing this technology in real estate ethical, or does it border on intrusive marketing?

The specter of intrusive marketing looms large over the real estate industry. Tales abound of aggressive agents, relentless calls, and unwanted solicitations. The ethical consideration hinges on intent and execution. When deployed responsibly, with clear opt-out options and targeted messaging, it becomes a tool for providing valuable information, not a weapon for unwanted intrusion. The line blurs when messaging becomes deceptive, misleading, or lacking in respect for the recipient’s time and preferences. The key lies in transparency, relevance, and user control.

Question 2: What legal ramifications should real estate professionals consider before deploying ringless voicemail campaigns?

The legal landscape surrounding telemarketing practices is a treacherous terrain, fraught with pitfalls for the unwary. The Telephone Consumer Protection Act (TCPA) casts a long shadow, dictating strict rules for unsolicited communications. Failure to comply can result in hefty fines and legal battles. Real estate professionals must meticulously adhere to these regulations, obtaining express consent where required, maintaining accurate records of opt-out requests, and avoiding calls to numbers on the National Do Not Call Registry. Ignorance of the law provides no defense.

Question 3: How does direct-to-voicemail differ from traditional telemarketing, and why is it gaining popularity?

Traditional telemarketing, with its intrusive phone calls and high-pressure sales tactics, has long been a source of frustration for consumers. Its method operates on a fundamentally different premise, offering a non-intrusive means of delivering information. This allows potential clients to access the message at their convenience, without the disruption of a ringing phone. This respect for the recipient’s time and attention is a key factor driving its growing popularity, as it aligns with a shift toward more consumer-centric marketing approaches.

Question 4: What are the primary benefits for a real estate agent to invest in this type of communication system?

The benefits extend beyond mere convenience. A primary allure lies in its efficiency. Agents can reach a wider audience, with carefully curated messages, far more quickly than with traditional phone calls. Additionally, the cost-effectiveness cannot be overlooked. It often proves more affordable than print advertising or direct mail campaigns. However, the true value lies in its ability to generate qualified leads, connecting agents with potential clients who are genuinely interested in their services.

Question 5: Are there specific types of real estate properties or situations for which ringless voicemail is most effective?

Its effectiveness varies depending on the context. Luxury properties, new developments, and investment opportunities often lend themselves well to this approach. The targeted nature allows agents to reach a specific audience with information tailored to their interests. For instance, promoting a waterfront estate to a list of known high-net-worth individuals is a far more effective strategy than broadcasting the message to a general audience.

Question 6: What are some common pitfalls to avoid when crafting ringless voicemail messages for real estate leads?

Pitfalls abound. Overly aggressive language, misleading claims, and generic messaging are common errors. Brevity is key. A rambling, unfocused message will likely be deleted without a second thought. The message must be concise, informative, and include a clear call to action. Moreover, ethical considerations must be paramount. Respecting privacy, complying with regulations, and providing clear opt-out options are essential for maintaining trust and avoiding legal repercussions.

Ringless voicemail, like any tool, demands responsible implementation. Its value stems from its potential to enhance communication, not to bombard consumers with unwanted solicitations. It should be deployed judiciously, with a focus on providing relevant information and respecting the recipient’s preferences.

The following sections will delve into strategies for maximizing the effectiveness of this technology, exploring best practices for message composition, list management, and ethical considerations.

Unlocking Potential

The narrative of a successful real estate career is often painted with strokes of innovative strategies and a keen understanding of market dynamics. Among these strategies, the judicious use of ringless voicemail stands as a powerful tool. However, like any instrument, its effectiveness hinges on the skill of the user. What follows are not mere suggestions, but honed strategies derived from experience in the field.

Tip 1: Craft a Message with Surgical Precision

A story: A seasoned agent, notorious for his silver tongue, initially approached it with his usual flair. The result? A deluge of complaints and minimal leads. He learned a harsh lesson: Brevity is not just a virtue, it’s a necessity. Condense the core message to its essence. Highlight the key benefit a newly listed property, a lucrative investment opportunity within the first few seconds. Let every word serve a purpose, driving the recipient towards the desired action.

Tip 2: Segment the Audience Like a Cartographer Maps a Territory

Blanket messaging is akin to casting a net into the vast ocean, hoping to catch a specific fish. Before launching a campaign, meticulously segment the contact list. Differentiate between first-time homebuyers, seasoned investors, and luxury property enthusiasts. Tailor the message to resonate with the specific needs and interests of each group. A personalized message about the tax benefits of homeownership will land far more effectively with a first-time buyer than a generic property listing.

Tip 3: Time the Deployment with the Precision of a Swiss Watch

Timing, as the old adage goes, is everything. The story of a desperate agent, launching a campaign at midnight, serves as a cautionary tale. Consider the recipient’s likely schedule and state of mind. A message about weekend open houses should be delivered on a Thursday or Friday, when potential buyers are making their plans. A message about investment opportunities might be best received during business hours, when recipients are focused on financial matters.

Tip 4: Offer Value, Not Just a Sales Pitch

Avoid the temptation to transform every message into a blatant sales pitch. Instead, offer something of value. Share market insights, provide tips on home staging, or offer a free property valuation. This approach establishes credibility and builds trust, transforming the agent from a salesperson into a trusted advisor. A recipient who perceives value is far more likely to engage with the message and consider the agent’s services.

Tip 5: Diligently Track and Analyze Results, Like a Scientist Conducting an Experiment

Data is the lifeblood of any successful marketing campaign. Scrutinize the results of each campaign, meticulously tracking delivery rates, response rates, and lead conversions. Analyze the data to identify what worked, what didn’t, and why. Use these insights to refine future campaigns, continually optimizing the messaging, targeting, and timing for maximum impact. A campaign without data analysis is like navigating a ship without a compass.

Tip 6: Treat Compliance as a Sacred Duty, Not a Mere Checklist Item

The story of an ambitious brokerage, brought to its knees by a TCPA lawsuit, serves as a stark reminder of the importance of compliance. The legal ramifications of violating telemarketing regulations are severe. Obtain express consent where required, maintain accurate records of opt-out requests, and avoid calls to numbers on the National Do Not Call Registry. Compliance is not merely a matter of following the rules; it is a matter of ethical responsibility and long-term business sustainability.

By internalizing these strategies, real estate professionals can transform ringless voicemail from a mere marketing gimmick into a powerful tool for lead generation, client engagement, and business growth. These strategies are not theoretical musings, but principles forged in the crucible of real-world experience.

The subsequent section will conclude by exploring future trends that may impact the application of this technology.

What is RVM in Real Estate

The preceding exploration has illuminated the facets of a technology, now familiar to many in the real estate field. It began with a simple question: defining the concept. From there, the examination delved into its practical applications, its potential benefits, and the inherent challenges it presents. The journey underscored a central theme: The responsible deployment of a strategy requires diligence, an understanding of legal and ethical boundaries, and an unwavering commitment to providing value to the intended recipient. It is not, and can never be, a shortcut to success, but rather, a tool among many, demanding skill and thoughtful execution.

The tale of a small brokerage, struggling to compete against larger firms, serves as a fitting epilogue. This brokerage, initially skeptical, cautiously adopted this technology, guided by principles of respect and relevance. They meticulously crafted their messages, segmenting their audience and adhering strictly to compliance regulations. Slowly, their efforts bore fruit. Leads increased, client engagement rose, and their market share began to expand. Their story serves as a testament to the power of thoughtful implementation. As technology continues to evolve, the underlying principles of ethical communication and client-centricity will remain the cornerstones of success in the ever-competitive landscape of real estate. Whether embracing new tools or refining established practices, the guiding principle must always be the establishment of genuine connections, built on trust and mutual respect.